Support
Something broken, something confusing, or an answer we got wrong? Email us. A real person reads every message, usually within two business days.
To get a fast answer, tell us your handle, your device and OS version, and the app version from the bottom of Settings. If it's a visual bug, a screenshot settles it in one round.
Ball Plus and purchases
How do I cancel Ball Plus?
Subscriptions are managed by the App Store, not by us. On iOS: Settings → your name → Subscriptions → KnowBall, or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before your period ends, or it renews. Ball Plus stays active until the end of the period you already paid for. Deleting the app does not cancel a subscription.
I paid, but Ball Plus isn't showing up
Open Settings → Ball Plus and tap Restore. That re-checks your Apple ID for an active subscription — use it on a new phone too. Make sure you're signed in to the same Apple ID that bought it. If Restore doesn't fix it, email us with the date of the purchase and we'll chase it down.
Can I get a refund?
Apple processes every payment, so Apple handles every refund — we have no way to issue one. Request it at reportaproblem.apple.com. If something went wrong on our end, email us anyway and we'll back up your case.
I bought coins and they didn't arrive
Force-quit and reopen the app first — the grant usually lands on the next sync. If they're still missing after that, email us with your handle and the pack you bought, and we'll add them manually.
Your account
I lost my progress
Guest accounts live on the device only, so a reset phone or a fresh install starts over and we can't recover it. To protect your progress, open Settings → Save progress and attach an email, Apple, or Google sign-in. After that, signing in on any device brings everything back.
My sign-in code never arrived
Check spam, and check that you typed the address correctly. Codes expire, so request a fresh one rather than reusing an old email. If nothing lands after two tries, email us from the address you're trying to use.
How do I delete my account?
In the app: Settings → Delete account. That removes your profile, progress, stats, friends, and cosmetics. It is permanent, and unspent coins and unused items go with it. If you can't get into the app, email us from your account's email address and we'll do it for you.
How do I change my handle or favorite team?
Open the Me tab and tap Customize. Your handle, favorite team, and equipped cosmetics all live there. Your handle is public, so keep it clean; we remove handles that are offensive or impersonate someone.
Playing
I watched an ad and got no reward
The reward is confirmed by the ad network's server, so a dropped connection mid-video can cost you the grant. Try once more on a stable connection. If it happens repeatedly, email us — that's a bug and we want to see it.
A question is wrong
Tell us. Sports facts move, and sometimes we're just wrong. Send the mode, the question, and what the right answer should be, and we'll fix or retire it. Use Settings → Send feedback or email us directly.
Why is the Daily different from my friend's?
It isn't. Everyone in the world gets the same Daily, and it rolls over at midnight US Eastern time — so the in-app countdown is the one to trust, not your own midnight. If your board looks stale, force-quit and reopen the app.
Why can't I keep playing a mode?
The Daily is unlimited and always free. The side modes have a free daily limit that resets each day. You can watch a rewarded ad for an extra run, or Ball Plus removes the limits entirely.
Where's Party?
It's built and coming in a follow-up release. The tab shows a placeholder until then.
Privacy and legal
To access, correct, export, or delete your data, email support@knowball.us. We respond within 30 days. The full detail is in the privacy policy, and the rules of the road are in the terms of service.
Report a player
Cheating, an offensive handle, or harassment: email us the handle and what you saw. We review every report and we do close accounts over it.
Contact
CXC Studio LLC · support@knowball.us · Terms · Privacy